Fourth Health Support
Fourth Health is operated by Fourth Labs, LLC. We are here to help you use the app and manage your account.
Contact support
Email us at: support@fourth-health.com. We normally respond within two business days.
To help us investigate a problem, include a short description of what happened, the approximate time it occurred, the device and app version you were using, and any non-sensitive steps that reproduce the issue.
Please do not email medical details, Nell chat text, passwords, or sign-in codes.
Common help
Email sign-in codes
Fourth Health sends a sign-in code to the email address associated with your account. If you do not see it, check your spam or junk folder and confirm that you entered the correct email address. If the issue continues, email support with the approximate time you requested the code and the email address you used. Do not send the code itself.
Household invitations
Only invite people who should have access to your household's shared care information. If an invitation is missing, expired, or was sent to the wrong address, contact support with the invited email address and the approximate time it was sent. Do not forward a secure invitation link to anyone else.
Bugs and feedback
We welcome reports of things that are not working and suggestions for improving Fourth Health. Please include a concise description, what you expected to happen, what happened instead, and the device and app version when relevant. Do not include private health information or Nell chat text.
Account and household deletion
Account deletion and household deletion are separate. You can begin deletion through the app's account controls, or contact support from the email associated with your account. A household administrator may separately request deletion of a household and its shared records. We will explain the expected effect before confirming a deletion request.
Medical emergencies
Fourth Health is not emergency or medical care. If you think you or a child may be having a medical emergency, call 911 or your local emergency services. Do not wait for Fourth Health or Nell.